Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

For a return to be accepted, the item must be in the same condition that you received it, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at theraglowhelp@gmail.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at any time at theraglowhelp@gmail.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you decide to return your order for any reason—for example, if the product does not meet your expectations, you selected the wrong size, or you simply changed your mind—we will be happy to assist you with the return process, provided the return meets the requirements of our return policy.

Please note that the shipping cost for returning the product to us is the responsibility of the customer. We recommend using a trackable shipping service and keeping your shipping receipt until it is confirmed that your return has been safely received.

Once we receive and inspect your returned product, we will process your refund in accordance with our refund policy. The original shipping cost, as well as the return shipping cost, are non-refundable unless the item was received damaged, defective, or the incorrect item was sent due to an error on our part.

We appreciate your understanding and will be happy to help you throughout the entire return process.

Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.